My family loves Fire on the Mountain. And what’s not to love? Tasty wings in a variety of sauces, onion rings to die for, sweet potato fries, local beers on tap…mmmm.

In fact, my teenage son likes it so much that he requested his Last Supper (pre-tonsillectomy, that is) at the E. Burnside location of FOTM. We ordered our usual – 36 wings (For three people? No, we don’t eat them all there. Yes, the leftovers are gone in less than 24 hours. See, I have the human vacuum cleaner [aka growing teenage boy] living with me, so ALL leftovers disappear in 24 hours, okay?) – and settled in for a rousing game of ‘let’s watch Mom spank the kids at answering Trivial Pursuit questions ’cause they’re all from her old and decrepit era’ while we waited for our food.

I managed to use ‘Richard Nixon!’ as an answer five times over when we realized that we still hadn’t received our wings (although the onion ring appetizer was long gone by now.)

Turns out our order had gotten lost – so after profuse apologies and offers to get us other food while we waited, they insisted on comping us another 36 wings “next time you’re in.”

Now that the kid’s throat is healed and Mom’s officially On Vacation (Oregon Coast, here we come tomorrow morning – just in time for the Storm of the Year, ugh…), I figured it was time to cash in the comp, so ordered wings to go – plus some sweet potato fries while I was at it this time.

When I showed up to grab the order, they refused to take my card – instead, they insisted that I take the fries gratis as well. And they refused to even let me leave a tip.

Of course, I refused to listen to that refusal – I worked in restaurants for too long & know to leave a tip based on the total amount of what I would have paid, so dropped a five spot in the tip bucket anyway. (You know to do this too when you’re using a coupon or getting a discount – right? RIGHT?)

Fire on the Mountain gets the customer service Gold Medal for the week. And, not coincidentally, FOTM just won a customer for life.

Funny how that works, isn’t it…?

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